iVue Patient App
South Coast Radiology Group is pleased to introduce iVue, our free Patient App and secure digital portal providing easy access to your images. With the click of a button, you now have the ability to take your images with you wherever you go, via your smart phone, tablet or online web portal.
Our new iVue Patient App allows you to view your images just hours after your appointment, share them with family or other health professionals. Using the iVue App, you can also easily request an appointment for a day, time and location that suits you.
How does iVue Work?
Once your appointment is complete and your images are ready, you will receive an SMS text message asking you to activate your account. Tap on the link in the SMS and follow the account activation process. Once activated, you can securely access all of
your images immediately through our iVue App, or online web portal by visiting www.scrivue.com.au, www.ddrivue.com.au or www.mrivue.com.au.
It’s Simple! We’ll step you through!
1. Account Activation Process
During your appointment, reception staff will ask you for your mobile number (or email address if preferred). Once your appointment has finished and your images are ready to be viewed you will receive an SMS text message containing your activation link. Click on this link to activate your account and download the SCR/DDR/MR iVue Patient App from the Apple App Store or Google Play Store. Alternatively, access your images online by visiting the websites listed above.
2. Logging In
Upon your first log in you will be asked to enter your username which is the mobile telephone number or email address you provided the reception staff. You will be asked to set a password during the account activation process – be sure to make this something memorable as this will act as your password for future access to your images.
3. Viewing your Images
Your images can take up to 24 hours to reach your account. We highly recommend you make a follow up appointment with your referring practitioner to discuss your clinical findings. Once you have access to your images, you can search all of your current and previous imaging history with South Coast Radiology, Darling Downs Radiology, Mackay Radiology and The Women’s Imaging Centre. You can easily share your images with family or other health practitioners by viewing the desired study and selecting the ‘Share’ icon. You can also save your images by selecting the ‘Export’ icon.
Request an appointment
The iVue Patient App features the ability to upload your referral and request an appointment for a specific day, time and location that suits you. Once you submit your request, our dedicated bookings agents will contact you to confirm your appointment details.
For appointments complete our online booking’s form found here, or phone 1300 197 297.
I have forgotten my Password?
If you forget your password, please select the ‘Forgot your password?’ option located on the login screen. A password reset link will then be sent to you.
I am unable to see my images?
Your images may not be processed yet. It could take up to 24hrs for your images to reach your account.
I didn’t receive an SMS/email?
Your images may not be finalised yet. It could take up to 24 hrs. If you still do not receive an SMS/email, please contact our technical support team here.
What if I don’t have a smart phone or tablet?
Can I save my images?
Images can be saved from the iVue App, and Web Portal by clicking the ‘Export’ option on the study tile.
Can I share my images electronically?
Yes, you can easily share your images by selecting the ‘Share’ icon in the iVue App or Web portal.
Can I access images from my previous exams at South Coast Radiology?
Yes, a full set of images from your study are available through the iVue App and Web Portal.
How much storage will the images use?
No additional storage is required to view images. Viewing your images is similar to viewing a standard web page.
I want to view my previous images, but I don’t have an appointment.
Our IT department can assist with account creation, please complete the contact form found here, or phone 1300 662 980.
How secure is my information?
All South Coast Radiology Group patient information is stored at a highly secure Australian Tier 1 Data Centre. iVue is GDPR (General Data Protection Regulation) compliant.