COVID-19 Updates

As a trusted medical imaging provider, South Coast Radiology Group is focused on providing our services to practitioners and patients during the COVID-19 pandemic. We continue to monitor and adhere to the recommendations and directions provided by the Australian Government Department of Health and the Queensland Health. We are continuously updating our policies to ensure the utmost safety of our patients and staff.

At South Coast Radiology we are people first, therefore will continue to place our patients, practitioners, and staff as our highest priority during these challenging times. Currently, South Coast Radiology sites across our network remain open.


In the current COVID-19 climate, South Coast Radiology is continuing to provide optimal quality diagnostic imaging and patient care to our valued communities.  As a healthcare provider, we are very much committed to quality results, compassion, and service.

We would like to reassure all patients entering our waiting rooms for imaging, that we have taken extra and all necessary precautions to protect against COVID-19 within clinics.

We are committed to ensuring our policies and procedures with respect to COVID-19 are aligned with the latest government and health organisation regulations and guidelines.

Please click here to review the current health alerts and updates

Prior to your appointment please check:

  • Have you had a confirmed positive COVID-19 result in the past 7 days or are you awaiting the results of a test?
  • Are you a household member or a household-like contact of a diagnosed person, who has tested positive via a PCR or RAT test in the past 7 days?
  • Has your GP suggested you have a COVID-19 test or are you awaiting the results of a COVID-19 test?
  • Do you have COVID-19 symptoms?

If you answer Yes to any of the above questions, please do not enter our waiting room as you may potentially jeopardise the health of other patients, especially those suffering from chronic illness.

We also ask that patients attend appointments by themselves, where possible. Exceptions will be made for:

  • Underage patients can have a single family member attend
  • Where a patient is having a procedure and needs a driver/helper
  • A patient who needs the help of a carer to attend
  • Obstetric patients can bring one family member

A person entering any of our sites, must wear a face mask in accordance with the Public Health Directives. Masks are mandatory when indoors, except in your own home.

We thank you for your understanding and co-operation in this matter. See below for further information regarding COVID-19:

Will my appointment be impacted in any way due to COVID-19?

No, we are currently offering our high quality services to patients and referrers who are not considered high-risk COVID-19 patients.

Are your waiting areas safe for me to enter to attend my appointment?

We are taking extra precautions to minimise infection within our clinics and are ensuring our waiting areas are regularly disinfected. We have ample supply of hand sanitiser for both staff and patient use. You can be assured that every hygiene measure is being taken further ensuring the safety of patients. We are practicing social distancing in all of our waiting rooms.

Should I cancel or reschedule my appointment?

There is no need to cancel or reschedule your appointment unless you have tested positive to COVID-19 in the past 7 days, are a close contact of a household member or household-like member who has been diagnosed with COVID-19 in the past 7 days, your GP has suggested you have a COVID-19 test or you are exhibiting symptoms.

What is your screening policy?

Our dedicated bookings team have a strict screening policy for all patients which includes:

  • Confirming that the patient hasn’t had a positive COVID-19 test in the past 7 days
  • Confirming that the patient is not a close contact to a household member that has tested positive in the past 7 days
  • Advising the patient that wearing a face mask is Mandatory 
  • Advising the patient that if they require a support person/carer, it must be essential to the appointment and only one carer is to be present
  • For our hospital sites at John Flynn Private Hospital and Pindara, further restrictions will apply such as demonstrating full vaccination status. If you can’t prove your vaccination status, you are required to travel directly to and from the radiology department only, for your appointment

What do I do if I think I have COVID-19?

Individuals concerned they have been exposed to COVID-19 or that they are exhibiting symptoms, should phone their GP, call the COVID-19 hotline (1800 020 080) OR CALL 13 HEALTH (13 43 25 84) for advice.

Alternatively, contact the Gold Coast University Hospital or Robina Health Precinct Building and ask to speak to the Fever Clinic or visit a testing site – a list for these can be found here.

Where can I find more information on COVID-19?

Please visit the Queensland Health website