COVID-19 Updates

As a trusted medical imaging provider, South Coast Radiology Group is focused on providing our services to practitioners and patients during the COVID-19 pandemic. We continue to monitor and adhere to the recommendations and directions provided by the Australian Department of Health and are continuously updating our policies to ensure the utmost safety of our patients and staff.

At South Coast Radiology we are people first, therefore will continue to place our patients, practitioners, and staff as our highest priority during these challenging times. Currently, South Coast Radiology sites across our network remain open and are operating with usual practice hours.

8 August 2020

In the current climate of the COVID-19 pandemic, South Coast Radiology is continuing to provide optimal quality diagnostic imaging and patient care to our valued communities.  As a healthcare provider, we are very much committed to quality care, compassion, and service.

We would like to reassure all patients entering our waiting rooms for imaging, that we have taken extra and all necessary precautions to protect against COVID-19 within clinics.

We are committed to ensuring our policies and procedures with respect to COVID-19 are in line with the latest government and health organisation regulations and guidelines.

Prior to your Appointment

Please follow the instructions below if you answer YES to any of these questions:

  • In the last 14 days, have you or anyone you have been in contact with returned from overseas, Victoria or the ACT?
  • In the last 14 days, have you or anyone you have been in close contact with been in NSW?
  • Are you are a NSW border resident? (If yes, refer to the border zone restrictions)
  • In the last 14 days, have you tested positive to, or been in close contact with a confirmed or suspected case of COVID-19?
  • Do you have fever OR acute respiratory infection with or without fever eg: shortness of breath, cough, sore throat, any cold and flu like symptoms

If you answer YES to any of the above questions:

Please do not enter out waiting room, and please call the Public Hospital Emergency Department on 1800 020 080, or call 13 HEALTH (13 43 25 84) for advice.

You may be potentially jeopardising the health of low immunity patients suffering from chronic illness by entering our rooms.

We are also encouraging patients to attend appointments by themselves, where possible. Exceptions will be:

  • Underage patients can have a single family member attend
  • Where a patient is having a procedure and needs a driver/helper
  • A patient who needs the help of a carer to attend
  • Obstetric patients can bring one family members

We thank you for your understanding and co-operation in this matter. See below for further information regarding COVID-19:

COVID-19 Exemption and Waiver Service

You can now enter Queensland for essential health care without an exemption.

View the current border restrictions for essential health care here: 

QLD/NSW border zones and post codes

View the map of border zone restrictions and post codes here:

What is essential health care?

Referenced from the Queensland Government ‘Entering Queensland for Essential Services Health Care’:

Essential health care is any:

  • Queensland Children’s Hospital appointment confirmed in writing by the hospital
  • Appointment at a Queensland Hospital and Health Service or associated outreach location, confirmed in writing by the service
  • Specialist appointment at a licensed Queensland private health facility or ancillary clinic or service, confirmed in writing by the service or health practitioner
  • An appointment at an Aboriginal and Torres Strait Islander health service confirmed in writing by the service
  • An appointment with a prescribed health practitioner at another premises, confirmed in writing by the practitioner

An appointment with a prescribed health practitioner may include an appointment with a registered NDIS provider as part of a NDIS Plan. An appointment at an ancillary clinic or service may include an appointment at a rehabilitation service.

An appointment with a prescribed health practitioner means an appointment with a person registered to provide the following services:

  • dental (including the profession of a dentist, dental therapist, dental hygienist, dental prosthetist and oral health therapist);
  • medical;
  • medical radiation practice;
  • midwifery;
  • nursing;
  • occupational therapy;
  • optometry;
  • paramedicine;
  • pharmacy;
  • physiotherapy;
  • podiatry;
  • psychology;
  • services as a registered NDIS provider under an agreed NDIS plan.

If you don’t meet the above requirements you will not be able to enter Queensland unless you have been granted an individual exemption granted by the Chief Health Officer. These are only given in rare and exceptional circumstances.

Will my appointment be impacted in any way due to COVID-19?

No, we are currently offering our high quality services to patients and referrers who are not considered high-risk COVID-19 patients.

Are your waiting areas safe for me to enter to attend my appointment?

We are taking extra precautions to minimise infection within our clinics and are ensuring our waiting areas are regularly disinfected. We have an ample supply of hand sanitiser for both staff and patient use. You can be assured that every hygiene measure is taken to ensure the safety of patients in our clinics. We are practicing social distancing in all of our waiting rooms.

Should I cancel or reschedule my appointment?

If you do not meet the specific criteria for having COVID-19, there is no need to cancel your appointment. We continue to monitor and adhere to the recommendations and directions provided by the Australian Health Department, and are continuously updating our policies to ensure the utmost safety of our patients and staff during the COVID-19 pandemic. Our booking agents will establish your individual situation concerning COVID-19.

Our Booking Centre and Reception staff have a strict screening policy for all patients, see below. Call our Bookings Centre on 1300 197 297.

What is your screening policy?

Our Booking Centre and Reception staff have a strict screening policy for all patients.

Please follow the instructions below if you answer YES to any of these questions:

  • In the last 14 days, have you or anyone you have been in contact with returned from overseas, Victoria or the ACT?
  • In the last 14 days, have you or anyone you have been in close contact with been in NSW?
  • Are you are a NSW border resident? (If yes, refer to the border zone restrictions)
  • In the last 14 days, have you tested positive to, or been in close contact with a confirmed or suspected case of COVID-19?
  • Do you have fever OR acute respiratory infection with or without fever eg: shortness of breath, cough, sore throat, any cold and flu like symptoms

If you answer YES to any of the above questions, please do not enter out waiting room, and please call the Public Hospital Emergency Department on 1800 020 080, or call 13 HEALTH (13 43 25 84) for advice.

What do I do if I think I have COVID-19?

Individuals concerned they have been exposed to COVID-19 virus or think they have symptoms, be sure to phone your GP first and inform them of any recent travel history to see if the doctor is in a position to see you, as not all GPs have the required waiting room and personal protection to do so. Alternatively, you should call ahead to the Gold Coast University Hospital or Robina Health Precinct Building and ask to be seen at the Fever Clinic. You can always call 13 HEALTH (13 43 25 84) for advice.

What is a Fever Clinic?

Fever Clinics will be established by your local public health service, on the Gold Coast this is the Gold Coast University Hospital and Robina Health Precinct Building. Fever Clinics will screen and swab test people who: have respiratory symptoms of fever, sore throat, fatigue, cough, breathlessness AND have an international travel history OR close contact with a confirmed case of COVID-19.

Find more information on Fever Clinics here.

Where can I find more information on COVID-19?

Please visit the Queensland Health website here.

If you’re feeling unwell, develop a fever, cough, sore throat and shortness of breath within 14 days of overseas travel, contact a doctor or call 13HEALTH (13 43 25 84).